Product not useful if only using for process flows
November 08, 2021

Product not useful if only using for process flows

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with Lucidchart

I found Lucidchart very difficult to use and restrictive.
Utilized by the Internal Audit team to document process flow walkthroughs.
  • Log in access is simple.
  • Provides training and helpful tools.
  • Allows you to share with colleagues.
  • The Team function means when sharing work there is a duplication on your own area as well as the Team one and creates more than one version of the same document. This is risky and meant the Team function has not been used only 1 on 1 sharing.
  • Helped document process flows for walkthroughs.
Ours integrates with Google. Provided little value as the work and flows could just be produced in Powerpoint.
I have used support once, it was ok and responded to in a reasonable timeframe.

Do you think Lucid Visual Collaboration Suite delivers good value for the price?

Not sure

Are you happy with Lucid Visual Collaboration Suite's feature set?

No

Did Lucid Visual Collaboration Suite live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Lucid Visual Collaboration Suite go as expected?

I wasn't involved with the implementation phase

Would you buy Lucid Visual Collaboration Suite again?

No

Lucidchart is more restrictive and difficult to understand from my experience. Less color is utilized.
In businesses with simple flows.