Want a turnkey solution that runs like a refrigerator? Then you must take a look at MindTouch.
February 07, 2014
Want a turnkey solution that runs like a refrigerator? Then you must take a look at MindTouch.
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction
We use Mindtouch for our corporate intranet and for our Drs. to communicate common procedures. It is also used as an internal Information Services knowledge base.
- Mindtouch excels because of its simple interface for editing and creating new pages, it is also very simple to create new sections and to assign permissions accordingly as a contributor, which takes a lot of support calls away from the IT department.
- Mindtouch also makes it very easy to reorganize pages into different sections without breaking links to documents or links that have been created elsewhere in the site.
- The main missing functionality in the cloud version is the removal of an ability to display queries from external databases within pages. This was available in the platform for a while, and was very useful.
- Increased employee efficiency, better customer service, and removing data silos within the organization. This allows people to freely share information and get away from hoarding knowledge or saving things locally on the computer.
- Atlassian Confluence,mediawiki,MS SharePoint / SQL
Mindtouch is cheaper and more nimble than Sharepoint. It is easier to setup and maintain and the support is top notch.
Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
Yes - My organization requires us to pay for support for production critical systems.
Yes - It was taken into account and fixed int he next revision. Also the engineer was able to find a work around to keep me afloat until the permanent fix was released.
When we moved from the Enterprise version to the Cloud/ Hosted version, support was very active and very responsive. All my questions where answered in a timely fashion and communication was clear and seamless before, during and after the migration.