Want a turnkey solution that runs like a refrigerator? Then you must take a look at MindTouch.
February 07, 2014

Want a turnkey solution that runs like a refrigerator? Then you must take a look at MindTouch.

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction

We use Mindtouch for our corporate intranet and for our Drs. to communicate common procedures. It is also used as an internal Information Services knowledge base.
  • Mindtouch excels because of its simple interface for editing and creating new pages, it is also very simple to create new sections and to assign permissions accordingly as a contributor, which takes a lot of support calls away from the IT department.
  • Mindtouch also makes it very easy to reorganize pages into different sections without breaking links to documents or links that have been created elsewhere in the site.
  • The main missing functionality in the cloud version is the removal of an ability to display queries from external databases within pages. This was available in the platform for a while, and was very useful.
  • Increased employee efficiency, better customer service, and removing data silos within the organization. This allows people to freely share information and get away from hoarding knowledge or saving things locally on the computer.
Mindtouch is cheaper and more nimble than Sharepoint. It is easier to setup and maintain and the support is top notch.
  • Top notch responsive support people
  • Stability of the platform
  • Ease of use
It is always important to have clear requirements for any project especially when it comes to housing data and knowledge long term. The main questions I would ask are:
  1. Is Active Directory present in your environment?
  2. Do you have an IT department or knowledgeable Adminsitrator?
  3. Do you have a champion or 2-3 people that will be maintaining the site?
  4. Do you require the ability to move pages around without have to redo links and remap documents?
  5. Are there other software suites you need to integrate with Mindtouch?
  6. What is your disaster recovery / backup situation and plan?


Always responsive and within a reasonable time period.
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
Yes - My organization requires us to pay for support for production critical systems.
Yes - It was taken into account and fixed int he next revision. Also the engineer was able to find a work around to keep me afloat until the permanent fix was released.
When we moved from the Enterprise version to the Cloud/ Hosted version, support was very active and very responsive. All my questions where answered in a timely fashion and communication was clear and seamless before, during and after the migration.