I am obsessed with monday.com
Updated December 01, 2020

I am obsessed with monday.com

Karen Mulford | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with monday.com

  • Our team works more efficiently. Less time wasted among employees.
  • Managers can manage their staff more easily and accurately keep tabs on what they're working on.
  • Able to collect more rent from past due residents.
  • We are able to automate SO many tasks that used to be done manually.
I work for a locally based Property Management company. We rent homes, as well as renovate, repair, collect rent, etc. It's helped us get more organized and track data across all of these departments - Applications Processing, Leasing, Repairs, Collections, Accounting, Billing, &Acquisitions. We have boards that track each call that comes in, all of our rental homes, every rental application we receive, and all of our past due accounts. One of the best ways Monday has helped us is with the texting and email functionality. We can send information via text or email to our prospects, our residents, and also our investors - all with the click of a button. We also love the formula columns that allow us to calculate data easily.

Pros

  • Customer service is amazing - I always receive a detailed reply so quickly.
  • They listen to their users! They are always adding new features based on what their customers ask for!
  • The automation and integrations are really what make our boards pop.
  • It's visually pleasing! We love the colors and the user-friendly functions.
  • They offer apps that can add all kinds of functions based on your specific needs.

Cons

  • This may already exist - but I would love a video that tells us about all the latest features.
  • I would recommend a cheaper plan for single-person use (or perhaps for a family?) I could see a teacher using this for their classroom planning.
  • A group for similar companies to connect with each other and share their use-cases would be awesome! I haven't seen any other property mgmt companies on here, but I would love to chat with any that might also be using Monday.
  • The ability to upload an excel spreadsheet *after* you've made the board and set up the automation & integrations. This would be a great time-saver for us.
I find Monday.com to be very intuitive. Everything is right where you'd expect it to be. I recommend watching the video guide on the basic features to help you get started, but they have help guides and videos on just about everything. If you learn more by doing, you can easily peruse the different column types and features and figure it out as you go!

The integrations & automations are key! They've saved us SO many hours of manually entering data, stats, communication between coworkers and between clients. They are always adding new ones based on customer suggestions, which I love.
Monday.com does have some glitches occasionally for sure. Meaning items will load a little slower if a board is huge (has thousands of items). Or sometimes emails will be delayed, but usually only by a few minutes. Most of these encounters have been fixed by "turning it off and back on again" (the integrations and automations, that is) and if that doesn't fix it Monday support is super responsive. Like seriously, no one on my team even wanted to reach out to support at first because we're all so used to support taking forever to respond or being overall unhelpful. It could not be more opposite with them - they respond super fast and will walk you through troubleshooting the issue.

Do you think monday.com delivers good value for the price?

Not sure

Are you happy with monday.com's feature set?

Yes

Did monday.com live up to sales and marketing promises?

Yes

Did implementation of monday.com go as expected?

Yes

Would you buy monday.com again?

Yes

We have not tried any other CRMs at this time. We did briefly look into some other ones specifically for gmail, but abandoned that idea because Monday.com was able to provide us with all the features we needed.
Our company used to spend countless hours sending Investor Updates to all of our investors who were not paid in full for the month. We have found a way to upload an excel spreadsheet with all of the necessary info, and used an email integration so that we can type a quick update (with the perfect template already in place) and send the email. It has greatly increased the speed at which we send these updates. What used to take us a week now takes one day. We also use a similar process for collecting past due balances. We have 20 different text messages that we can choose from to send to our residents that are behind on rent. We can also note their payment dates and schedule auto text reminders for them to pay, and follow up messages for updates.

monday.com Feature Ratings

Project Management
9.8
Task Management
10
Resource Management
Not Rated
Gantt Charts
Not Rated
Scheduling
Not Rated
Workflow Automation
10
Team Collaboration
10
Support for Agile Methodology
Not Rated
Document Management
10
Email integration
10
Mobile Access
9
Timesheet Tracking
9
Change request and Case Management
10
Budget and Expense Management
Not Rated
Professional Services Automation
10.0
Quotes/estimates
10
Project & financial reporting
10
Integration with accounting software
Not Rated

monday.com & Collaboration

YES! Some of our departments are so separated, even being in different buildings, so Monday.com has been a great tool to connect us all. It has been difficult getting some team members on board, simply because change is hard for many people, which I totally understand. I recommend having a set person to show the basics of Monday.com to other departments and teams. Once they use it, they understand it very quickly and really love it!
I'd rate it 10.
We use dashboards to track productivity of our employees (and ourselves), and I keep track of multiple special projects at once across multiple boards & dashboards. As the Project Manager, I probably use Monday more than anyone else in the company. It helps me organize so many tasks, projects, and reminders.

monday.com Support

ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
Yes - Yes, always. The longest we've had to wait is MAYBE 24 hours? They respond ridiculously fast, it's insane. I reach out to them about bugs occasionally but mostly I ask for help on how to accomplish a certain task. They can recommend features I wasn't already aware of, or clarify how to use a feature I'm unclear about. There have a been a few times I've stumped them, meaning there's just not a feature for what I needed just yet. But most of the time they really come through, follow up, and seem to genuinely care.
Literally every time I reach out to them. But the last time I contacted them it was to ask about an increase in my notifications. Tehila responded the same day with a quick and easy fix, and Michal reached out to follow up and make sure the issue was resolved.

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