Create a documentation-only space and knowledge base separate from the workflow.
April 07, 2023

Create a documentation-only space and knowledge base separate from the workflow.

Danilo Favacho | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with monday.com

We use monday.com to define our sprint by placing all demands and I monitor the problems with daily meetings. We use the tool to organize our workflow for both new projects and incidents. We currently work with hosting websites, building web applications and other applications that can be available both on desktop and mobile.

Pros

  • Organizing the Workflow into Issue Groups
  • Keep track of task deadlines
  • Notification system for creating or changing a card.

Cons

  • We do not find where we can put documentation of procedures
  • In the text editor, include an icon to include programming code so that it is highlighted.
  • Link the code of a certain card to some knowledge base that would be fed by the team.
  • Be able to measure the execution time of activity according to the client's agreement.
  • With kanban we can have an overview of all issues in the sprint by status
  • We were able to tag people from departments and they can quickly receive the task update notification.
The tool is quite intuitive, but because it has many features, its customization can be difficult to customize. Another feature I didn't find in the plan we have is documenting all the procedures that were generated from issue cards. In the mobile version I cannot edit an update of a card made by me on the desktop, there is only the option to delete it.
monday.com helped us to organize our daily issues and helps to keep track of all stages of the project or incident.

Do you think monday.com delivers good value for the price?

Yes

Are you happy with monday.com's feature set?

Yes

Did monday.com live up to sales and marketing promises?

Yes

Did implementation of monday.com go as expected?

Yes

Would you buy monday.com again?

Yes

monday.com is recommended for organizing any workflow that requires deadlines. So I believe that with the tool you can create different types of categories or stages (using agile methodologies) and fill in the content of the work week at each sprint. The tool was left with having a space for creating a knowledge base to create routine procedures for any department (IT, Purchasing, Sales, Customer Service).

monday.com Feature Ratings

Project Management
8.3
Task Management
9
Resource Management
8
Gantt Charts
8
Scheduling
10
Workflow Automation
9
Team Collaboration
9
Support for Agile Methodology
8
Document Management
8
Email integration
9
Mobile Access
6
Timesheet Tracking
8
Change request and Case Management
8
Budget and Expense Management
8
Professional Services Automation
8.3
Quotes/estimates
9
Project & financial reporting
8
Integration with accounting software
8

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