Item: monday sales CRM
Rating: 10
Author: Jordi Cartagena

Use Cases and Deployment Scope

Monday helps to keep control of bill collection, service ticket management and sales funnel implementation. It helps us to improve our customer service and increase their overall satisfaction by decreasing notably our response time. The interface is really simple and it's very easy to improve or create new dashboards as required.

Pros and Cons

Easy interface.
Always online.
Personalized alerts.
Adaptable and customizable.

Whatsapp integration.
Better interface on handheld devices.

Return on Investment

Great ROI. My customers are far happier.
It's easier to track my employees performance.

Alternatives Considered

HubSpot CRM

Hubspot has a terrible interface and it's far more expensive than monday. In monday I could create my workspaces and dashboards on a whim, while I really struggled to do it on Hubspot.

Key Insights

Do you think monday sales CRM delivers good value for the price?

Yes

Are you happy with monday sales CRM's feature set?

Yes

Did monday sales CRM live up to sales and marketing promises?

Yes

Did implementation of monday sales CRM go as expected?

Yes

Would you buy monday sales CRM again?

Yes

Other Software Used

Microsoft 365 Business Premium, Canva, WhatsApp Business

Usability

It covers all my business needs. Still, my operation is small, so come bigger companies would need to check out if all their needs are as fulfilled as mine.

Support Rating

Great support. Online help is always available I once had to change my billing credit card and it was incredibly fast and easy.

Likelihood to Recommend

It is very customizable, so it's hard to think of a scenario where it wouldn't work well, maybe project management or product pipeline, but I think it might be pretty useful there. For sales funnel and service ticket management, it works like a charm.

Monday for a small financial business.

Overall Satisfaction with monday sales CRM