Doesn't respond, cards and all users are deactivated but we continuously have a balance.
December 11, 2023
Doesn't respond, cards and all users are deactivated but we continuously have a balance.
Score 1 out of 10
Vetted Review
Verified User
Software Version
Travel & Expense
Overall Satisfaction with Navan
At first, Navan (TripActions) was amazing. Managing company expenses internally became easier and faster. However, we felt like it had too much for us. We tried to leave Navan, turned off all our employees physical cards and deleted every user account except for our accountants and C-suites. After we requested to close out our account, we never heard back despite reaching out 4 times. Then we started seeing charges to our employees' cards that we had deactivated. Does it make sense that deactivated cards are being used to make thousands of dollars worth of transactions? When we addressed this issue, Navan said our account manager will be in touch (who was supposed to be in touch when we requested to close our account). It's been 6 months since we first requested the close and we still haven't heard from anyone; our cards that are "deactivated" are still seeing transactions even after we removed the cards from every vendor. Please use another provider such as Brex for your company.
Do you think Navan delivers good value for the price?
No
Are you happy with Navan's feature set?
No
Did Navan live up to sales and marketing promises?
No
Did implementation of Navan go as expected?
No
Would you buy Navan again?
No