Netsuite - Four years in I am sold on the cloud!
Updated August 19, 2021
Netsuite - Four years in I am sold on the cloud!
Score 10 out of 10
Vetted Review
Verified User
Software Version
NetSuite Financials
Modules Used
- AdvancedFinancials
- Advanced Inventory
- Recurring Billing
- Revenue Recognition
- Work Orders and Assemblies
Overall Satisfaction with NetSuite
Our Company uses NetSuite across all business functions. From billing to collections, case management, advanced inventory, light manufacturing, and a dozen other areas. It is used across all of our employees. We do not use NetSuite for payroll, which is handled outside. If the native NetSuite does not provide enough of a solution one of their SuiteApps probably does.
- NetSuite listens to its users and we can vote on enhancements. Twice a year versions are released addressing some of these areas. A few of the items we brought forth as an enhancement were voted on and made into production. With the thousand of users it was probably submitted many times over, but business voted on it.
- This is a strength and weakness but their help desk and support have always resolved the issue. Weakness on help, but strength in the support. Every time I think I found a defect, it was found that I was wrong. Now I assume I am wrong, and try and find the solution.
- Easily customizable. If you want to add a new department, field, form, report this is easily done. This can be done by non-technical individuals.
- Have the ability to effect future transactions only. This has been something that has been open for 8 years. After a period is locked, and if you want to change an items account, it has to change everything. Especially being used at larger companies, who get audited, we cannot change historical transactions.
- Improve help. I spent hours researching something this past week, got frustrated and called the support team. We were able to resolve the issue, but I could not find it in the mess of directions.
- Year over year increases for loyal customers...even new ones is one huge area Netsuite can improve. These past few years we have seen double digit proposals. I worked with my sales rep to get it down to a more realistic number but this was a drain on their and my time. We can sign multiple years but would like more flexibility; this year I might need this feature but who knows next year.
- Since there are many ways to communicate (thru emails, reports, searches) there is not an easy way, that I found, to mass change as employees start or leave. I need to go into the x00 reports/searches to change an employee.
- Year over year cost increase has a negative impact on ROI. Not scaleable for some growing companies based on its current pricing.
- Do like all of the suite apps available. Have implemented some and this adds to the investments made. But this might defer hiring of certain staff.
- There is the option to buy employee time/expenses only, but if they use case/customer cards/etc there is no option besides getting them the full seats. This locks you into the cost. The return on investment would be higher if there was an option to buy partial seats;
When I switched from one of my ERPs I was a little concerned but 4 years later I am sold. There are pluses and minuses, but in the whole I am sold.
Twice a year enhancements, with no cost is huge. Avoids updating which with the other ERPs and is a bigger drain on resources and money. "Do we update this version?" "Can we hold off?" "How much is this going to cost us in hours and time?" These are all questions we no longer have to ask. Plus we can vote on the enhancements/fixes which might put a higher priority on a feature.
Twice a year enhancements, with no cost is huge. Avoids updating which with the other ERPs and is a bigger drain on resources and money. "Do we update this version?" "Can we hold off?" "How much is this going to cost us in hours and time?" These are all questions we no longer have to ask. Plus we can vote on the enhancements/fixes which might put a higher priority on a feature.
Using NetSuite
45 - Accounting & Finance; including collections, billing, cash application.
Service team recording time and expenses. Sales team for CRM. Support team for Case management. shipping and receiving. The entire company. Does get pricey when add the entire company, but is used by everyone.
Is not used for consolidation & intercompany.
Service team recording time and expenses. Sales team for CRM. Support team for Case management. shipping and receiving. The entire company. Does get pricey when add the entire company, but is used by everyone.
Is not used for consolidation & intercompany.
None support netsuite
NetSuite Implementation
- Implemented in-house