Great Phone Service & more
March 18, 2024

Great Phone Service & more

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

VoIP Call Center

Overall Satisfaction with Nextiva Business Phone Service

We have been using Nextiva Business Phone Service for over 3 years now, and are very happy with their services, we recently migrated to platform enterprise, which required the establishment of a new account. [...] who assisted us in moving all our phones to the new platform was fantastic! Great to work with! He even took extra care checking on our account, late into the night to insure our phones worked flawlessly the next morning. thanks Again!
  • Quick responses to support issues.
  • Great reliability, in over 3 years, we've never lost service
  • no recommendations for improvement All Good!
  • for only $100 more per month, all 3 in our call center, can communicate with our customers via text, using our main advertised phone number, more customers prefer to text over any other form of communication.

Do you think Nextiva Business Phone Service delivers good value for the price?

Yes

Are you happy with Nextiva Business Phone Service's feature set?

Yes

Did Nextiva Business Phone Service live up to sales and marketing promises?

Yes

Did implementation of Nextiva Business Phone Service go as expected?

Yes

Would you buy Nextiva Business Phone Service again?

Yes

Nextiva Business Phone Service Feature Ratings

Multi-level Interactive Voice Response (IVR)
10
Call reports
10
Directory of employee names
10
Answering rules
10
Call recording
10
Call park
10
Call screening
10
Message alerts
10
Audio conferencing
10
Instant messaging
10
Mobile app for iOS
10
Mobile app for Android
10