Nextiva Business Phone Service review
March 18, 2024

Nextiva Business Phone Service review

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Business Communications Suite

Overall Satisfaction with Nextiva Business Phone Service

The company I work with uses Nextiva Business Phone Service's business phone service and is set up to use throughout the entire company. I am able to access my missed phone calls and listen to phone messages just by logging into Nextiva Business Phone Service's website using my lap top while working remote. It is very convenient and hassle free!
  • Easy access using the website
  • Hassle free and convenient
  • Provides excellent customer service & support
  • When making a call using the Nextiva Business Phone Service app on my smart phone, the number doesn't dial direct by pressing on the "phone image."
  • Employee satisfaction with communication

Do you think Nextiva Business Phone Service delivers good value for the price?

Yes

Are you happy with Nextiva Business Phone Service's feature set?

Yes

Did Nextiva Business Phone Service live up to sales and marketing promises?

Yes

Did implementation of Nextiva Business Phone Service go as expected?

Yes

Would you buy Nextiva Business Phone Service again?

Yes

Returning employee phone calls and accessing my voice mail when working remote. We have at least 1,100 employees registered using Nextiva Business Phone Service's business phone service.

Nextiva Business Phone Service Feature Ratings

Hosted PBX
10
Multi-level Interactive Voice Response (IVR)
10
User templates
10
Call reports
Not Rated
Directory of employee names
Not Rated
Answering rules
Not Rated
Call recording
Not Rated
Call park
Not Rated
Call screening
Not Rated
Message alerts
Not Rated
Video conferencing
Not Rated
Audio conferencing
Not Rated
Video screen sharing
Not Rated
Instant messaging
Not Rated
Not Rated
Mobile app for iOS
Not Rated
Mobile app for Android
Not Rated

Using Nextiva Business Phone Service

Convenient and hassle free!
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Feel confident using
Familiar
Cumbersome
  • Receiving phone calls
  • Accessing voice mail
  • using the Nextiva Business Phone Service website
  • Making company calls using your smartphone while using the company phone number in the phone app