Nextiva Review
March 26, 2024

Nextiva Review

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Small Business VoIP

Overall Satisfaction with Nextiva Business Phone Service

We work remotely and are able to use the phone system so that we can answer our phone from anywhere. When we have had to contact customer service, they are quick to help so that we are set up properly. Nextiva is a great business phone service that we would highly recommend.
  • It has an APP that can be used.
  • You can receive an email when you get a voice message.
  • You can customize your greeting.
  • It can be complicated to set up without help.
  • I wish everything was on one page.
  • Great Business Phone
  • Clients can leave messages when we are not available

Do you think Nextiva Business Phone Service delivers good value for the price?

Yes

Are you happy with Nextiva Business Phone Service's feature set?

Yes

Did Nextiva Business Phone Service live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Nextiva Business Phone Service go as expected?

I wasn't involved with the implementation phase

Would you buy Nextiva Business Phone Service again?

Yes

It is well suited for businesses with employees and management in different locations. Or if you are on the go. You can check your messages from your computer or mobile devices. It may not be needed if you do not want to have a dedicated business line. But, it is a great solution for most businesses.

Nextiva Business Phone Service Feature Ratings

Hosted PBX
Not Rated
Multi-level Interactive Voice Response (IVR)
10
User templates
10
Call reports
10
Directory of employee names
Not Rated
Answering rules
Not Rated
Call recording
10
Call park
10
Call screening
10
Message alerts
10
Video conferencing
Not Rated
Audio conferencing
Not Rated
Video screen sharing
Not Rated
Instant messaging
Not Rated
Mobile app for iOS
10
Mobile app for Android
Not Rated