Item: Nextiva
Rating: 10
Author: Shereda Malone

Use Cases and Deployment Scope

My office have been using Nextiva phone service since opening the office. We utilize all the features that the service offers. The fax feature is very easy the follow and use. I haven’t run across any issues with the service that would cause any problems or issues with daily usage. The phone is about 95% of our business due to referral or outbound calls.

Pros and Cons

Great customer service
Great features
Ease of use

Key Insights

Do you think Nextiva delivers good value for the price?

Yes

Are you happy with Nextiva's feature set?

Yes

Did Nextiva live up to sales and marketing promises?

Yes

Did implementation of Nextiva go as expected?

Yes

Would you buy Nextiva again?

Yes

Likelihood to Recommend

We have had to go into the system on different occasions and change the call settings. When calling in to customer service with questions they are always polite and eager to help. Using the fax feature is a great and easy tool to use. The fax feature is very user friendly.

Great Service

Software Version

Overall Satisfaction with Nextiva Business Phone Service