Nextiva VoIP Call Center Delivers
February 01, 2024
Nextiva VoIP Call Center Delivers
Score 6 out of 10
Vetted Review
Verified User
Software Version
Enterprise
Overall Satisfaction with Nextiva VoIP Call Center
Our experience with Nextiva's VoIP Call Center in our healthcare organization has been somewhat challenging. While the system overall is well tolerated with limited downtime and overall suits our unique needs, the confusing reporting interface and software have been a challenge for our interdepartmental communication, impacting overall efficiency. We've faced some difficulties navigating support as well as bringing new team members up to speed, causing delays in addressing patient needs and our internal coordination.
- allows for extensions
- limited downtime
- support available
- user interface
- reporting usability
- new agent set up
- had around 4 hours of downtime so far this year
we chose Nextiva VoIP Call Center due to functionality at the time
Do you think Nextiva Contact Center delivers good value for the price?
Not sure
Are you happy with Nextiva Contact Center's feature set?
No
Did Nextiva Contact Center live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Nextiva Contact Center go as expected?
I wasn't involved with the implementation phase
Would you buy Nextiva Contact Center again?
No