The world of technology is constantly changing and the Nice products are always being updated and improved to help us meet the ever changing expectations of our customers.
August 23, 2023
The world of technology is constantly changing and the Nice products are always being updated and improved to help us meet the ever changing expectations of our customers.
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with NICE CXone
- reliability of their routing system
- technical account manager
- improve implementation process
- quality control
- automation has helped us over the last 10 years to provide our customers with improved self-service technology
- agentless outbound campaigns have help us to utilize that staff in other areas and we can now communicate with many more customers than before on multiple channels..
The platform is extremely customizable. If you can dream it, your IT folks can build it using the Nice platform. This has greatly improved the quality of service we are able to provide our customers.
Yes - Geneysis
Do you think NICE CXone delivers good value for the price?
Yes
Are you happy with NICE CXone's feature set?
Yes
Did NICE CXone live up to sales and marketing promises?
Yes
Did implementation of NICE CXone go as expected?
Yes
Would you buy NICE CXone again?
Yes