The easiest and more complete program for costumer contact
June 04, 2021
The easiest and more complete program for costumer contact
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with NICE CXone (formerly NICE inContact)
NICE CXone (formerly NICE inContact) is the main way we interact whit our clients. It's used across a variety of departments and helps us to reach our customers, our business partners, or even whit agent support. If we need some kind of assistance in the journey, is usually very helpful the way that we can see in real-time the amount of personal available and the time of waiting beforehand.
- It has a lot of ways for personalization about the tools available inside the program
- Its easy to find pre-loaded contacts and skills
- It creates an seamless way to contact costumers and partners
- The main thing that i think has room for improvement will be in the audio area, at least they should make easier to find the volume control.
- It has some bugs at the time of handling 2 simultaneous calls and try to reach to the costumer again, sometimes the call back option its not available as it should.
- Could be nice to had the preview of another call even if we don't need to call the other department meanwhile we are in 2 calls.
- It has increase efficiency
- Makes things easier to manage
- Makes the pay for worked time more automatic
I haven't customized the platform.
Not Sure