Item: NICE CXone
Rating: 6
Author: Verified User

Use Cases and Deployment Scope

I like that I am able to see when I go on break. But the only issue I have is that my schedule for when I come in and leave is never correct. My supervisor has to keep calling every day to change the times we come in and leave so that the system can adjust the break times and lunchtime. I think that is really great that the system lets you put in time requests, see if they have been approved, and lets you see all your clocking-in info.

Pros and Cons

Time off requests

The system having our times correct for when we are supposed to come in and leave.

Return on Investment

Increased efficiency

Customization

This is not something I am aware of us having/using.

Usability

This is a great product that increases productivity [because] everyone is able to see their breaks.

Reporting Capabilities

The system is always changing.

Products Replaced

Not Sure

Likelihood to Recommend

[It's] great when you are at a call center and you have a constant change in [an] influx of customers calling. Less necessary when you have someone who has a regular schedule that never needs to change. There is also shift bidding that is available, which is awesome.

NICE CXone (formerly NICE inContact) Review

Overall Satisfaction with NICE CXone (formerly NICE inContact)