Overall Satisfaction with NICE CXone (formerly NICE inContact)
The entire organization uses NICE CXone (formerly NICE inContact). These are [for] external calls and others.
- The tool is extremely fast
- The tool is extremely dynamic
- The tool is simple and practical
- Layout improvement
- Colors to choose
- More effective contacts
Custom call scripts
Yes - NICE CXone (formerly NICE inContact) replaced the verisys system.