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October 18, 2021

wtg!

Arlene Uresti | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with NICE CXone (formerly NICE inContact)

We use it to answer calls to verify payments.
  • Clear sounds.
  • No disconnects.
  • Easy to use.
  • It does freeze a bit.
  • Goes in and out.
  • Let me take care of business.
  • Answer calls efficiently.
  • Lots of background noise.
Never had to customize anything.
Not aware that the issues are being reported but so far have been good at restarting to get it to work for myself.

Do you think NICE CXone delivers good value for the price?

Not sure

Are you happy with NICE CXone's feature set?

Yes

Did NICE CXone live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of NICE CXone go as expected?

I wasn't involved with the implementation phase

Would you buy NICE CXone again?

No

Just started using NICE CXone and I can honestly say it is a better phone system the other ones I have used. I recommend this over anything else any day.

NICE CXone Feature Ratings

9.0
Outbound response
9
Warm transfer
9
Interactive voice response
9
CRM software integration
Not Rated
9.0
Inbound call routing
9
Omnichannel inbound routing
9
Recording
9
Quality management
9
Call analytics
9
Historical reporting
9
Live reporting
9
Customer surveys
9
Customer interaction analytics
9
Omnichannel support ()
Not Rated
Predictive Analytics ()
Not Rated