Good features with growth potential!
October 18, 2021
Good features with growth potential!
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with NICE CXone (formerly NICE inContact)
In the company we use NICE CXone to disposition ourselves correctly to show which work task we are taking care of, as well as to help take calls from customers.
NCIE CXone allows us to keep a good record of which tasks are more heavily staffed and which are not. In my role it allows those in leadership roles to know that I am staying on task and have a focus each day in the workplace.
NCIE CXone allows us to keep a good record of which tasks are more heavily staffed and which are not. In my role it allows those in leadership roles to know that I am staying on task and have a focus each day in the workplace.
Pros
- Dispositioning what task is being worked on.
- Keeping on schedule to help stay up date with daily business needs.
Cons
- Possibly a way to schedule a disposition/status to automatically update at a certain time.
- Browser compatibility with more browsers so that the auto-launch function works more consistently when logging in with it checked.
- May need additional training to learn features completely, and without an alert system, the scheduling/dispositioning aspect can be less effective if a worker forgets or simply does not know how to update status to help show accurate business needs weekly.
Not Sure
Do you think NICE CXone Mpower delivers good value for the price?
Not sure
Are you happy with NICE CXone Mpower's feature set?
Yes
Did NICE CXone Mpower live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of NICE CXone Mpower go as expected?
I wasn't involved with the implementation phase
Would you buy NICE CXone Mpower again?
Yes
Comments
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