Overall Satisfaction with NICE CXone (formerly NICE inContact)
NICE CXone is being used by my entire organization. It's been extremely helpful in more closely monitoring our call queues, facilitating QA due to the screen capture, and providing excellent reports we can utilize to guide operational decisions. This tool is a HUGE upgrade from our last tool and our individual coaching has significantly improved in addition to our team-level management coaching.
I think it meets all of our needs for the most part. Again, the biggest challenges include call connection and call transferring.
Yes - PureCloud - no screen capture, calls kept dropping, reporting was limited and not useful.
Do you think NICE CXone delivers good value for the price?
Are you happy with NICE CXone's feature set?
Did NICE CXone live up to sales and marketing promises?
Did implementation of NICE CXone go as expected?
Would you buy NICE CXone again?
NICE CXone is great for any type of call center. We utilize it for outbound/inbound insurance calls and for customer support to two different audiences. We do find that we have to ask certain agents to hardwire into the internet due to some connection issues and we have experienced some dropped calls and calls that we're unable to connect.