I recommend
November 09, 2021
I recommend
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with NICE CXone (formerly NICE inContact)
This program is great in bringing together a lot of information and tasks that took multiple applications and software with the old system my company used. This makes reviewing and bettering ourselves a lot more accessible. It's a huge improvement for my company.
- Easier transfers.
- Easy access to previous calls.
- Static
- Not showing info customers put into the system for long enough, this should be permanent on the contact and able to be copied and pasted.
- It's made work easier.
- Work is less dreadful.
This helps with transfers.
Not Sure
Do you think NICE CXone delivers good value for the price?
Not sure
Are you happy with NICE CXone's feature set?
Yes
Did NICE CXone live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of NICE CXone go as expected?
I wasn't involved with the implementation phase
Would you buy NICE CXone again?
Yes