My NICE inContact CXone Review
October 13, 2020
My NICE inContact CXone Review
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with NICE inContact CXone
NICE inContact is being used to make and receive phone calls from our partners more efficiently. It is being used in the credit department, funding department, and in the customer service departments. It helps us answer calls more rapidly and better serve our partners.
- Provides detailed stats
- Quickly routes calls
- Helps with reducing missed calls
- Does not efficiently route all callers
- Clear up connection issues
- Make the interface look more modern
- Increased efficiency
- Reduced costs by consolidating all phone activity into one web system.
We use customized reports to track system activity in NICE inContact.
Yes - It replaced regular phones