My NICE inContact CXone Review
October 22, 2020

My NICE inContact CXone Review

Zach Petty | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with NICE inContact CXone

Our communication efforts almost entirely go through NICE inContact. It helps us keep in contact with our customers.
  • Reliable communication
  • Easy user interface
  • Works well with Chrome browser
  • Email, chat, and phone all built into one space
  • Communication prioritizing is efficient and simple.
  • Multiple chats resize the window and make it a hassle to use.
  • Wasted space below call history
  • More historical calls in call history
  • Makes outbound calling super efffective
  • Makes use of time more effective
Our company doesn't use call scripts within NICE inContact. We do use pre-written scripts for the chat and email functions. It helps minimize time spent on responses.
It's very good. Small changes and some development will make it easier to use over time.
My role doesn't utilize this function.
NICE inContact CXone works well in a call center environment. I like the overall usability of NICE inContact, but time will benefit it in gaining stability and features. It may benefit from a light agent option for lower-skilled/paid agents in simpler roles. It's great for my role.

NICE CXone Feature Ratings

Agent dashboard
8
Validate callers
9
Outbound response
7
Warm transfer
7
Predictive dialing
6
Call tracking
3