Overall Satisfaction with NICE inContact CXone
Our communication efforts almost entirely go through NICE inContact. It helps us keep in contact with our customers.
- Reliable communication
- Easy user interface
- Works well with Chrome browser
- Email, chat, and phone all built into one space
- Communication prioritizing is efficient and simple.
- Multiple chats resize the window and make it a hassle to use.
- Wasted space below call history
- More historical calls in call history
- Makes outbound calling super efffective
- Makes use of time more effective
Our company doesn't use call scripts within NICE inContact. We do use pre-written scripts for the chat and email functions. It helps minimize time spent on responses.