Makes my day so much more organized!!
October 27, 2020
Makes my day so much more organized!!
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with NICE inContact CXone
NICE inContact is used among all of the "customer service" employees, such as myself. I find inContact to be efficient and a useful tool. Particularly for me, when a customer needs a callback at a certain time, I don't have to write it down, or schedule it in the calendar. I can set an alert and schedule the call directly through the program. This makes my job so much easier. There are things that are frustrating, such as the issues with having to clear your cache often, but I have noticed a difference lately in not having to do that as much.
- Scheduling calls.
- You can set the amount of time to disposition before another call comes in.
- I wish you didn't have to clear cache as much. I have to reopen every internet based program.
- Personally, it has made my job much simpler. The desk phone is no longer needed, so I can work remotely.
I have not customized any platforms.
Not Sure