Item: Nintex Process Platform
Rating: 10
Author: James Evans

Use Cases and Deployment Scope

We use Nintex Promapp to capture and document our business processes and the workflow products to automate a number of our processes. All of our business processes have been mapped and we have undergone a number of external audits (ISO9001) by 3rd Parties and all have been extremely impressed. We use Nintex to generate forms and to enable processes such as raising purchase requisitions, IT service requests etc and we probably have close to 25 processes captured in this way.

Pros and Cons

Processes are laid out in a way that is easy to understand and follow and is intuitive.
Process forms are very easy to generate.
Creation of the workflows is intuitive.

The Risk and Training add-ons are not as intuitive as the process management tool.
The ability to configure reports/dashboards in Promapp would be useful, at the moment we have to export via excel and then manipulate.
It would be good to be able to add colour to process maps to further aid understanding

Return on Investment

Workflow automation has driven benefits but we have not necessarily quantified these, but it is noticeable where high volume transactional activities are involved.
Users find it much easier to use and therefore follow the correct process.
We anticipate being able to reduce the use of hard copy forms by over 60%

Usability

Generally we have found staff find Promapp intuitive to use, although some of the add-ons are not as intuitive and require a level of training. It has become the accepted method for documenting what we do and how we do it and staff like the fact that the ability to make changes is within their control.

Integrations

SharePoint
SalesForce

Key Insights

Do you think Nintex Process Platform delivers good value for the price?

Yes

Are you happy with Nintex Process Platform's feature set?

Yes

Did Nintex Process Platform live up to sales and marketing promises?

Yes

Did implementation of Nintex Process Platform go as expected?

Yes

Would you buy Nintex Process Platform again?

Yes

Likelihood to Recommend

The process management platform is great for documenting processes and how activities are done. It clearly allows you to identify process inputs and outputs and enables process steps to be logically formed with clear owners for the different activities and tasks. It well suited for processes that have lots of detailed work instructions as you are able to link various file formats including video to describe how an activity is performed. It is also well suited to capture simple request workflows which require a form to kick off a process such as raising a salary change request, travel booking, maintenance etc

Intuitive process management

Software Version

Overall Satisfaction with Nintex Process Platform