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Overall great platform. A few additional tools or capabilities would take this platform to the next level.
December 07, 2022

Overall great platform. A few additional tools or capabilities would take this platform to the next level.

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Olo

Olo is used daily to track online orders for all providers including third party orders.
  • Refund capabilities
  • Order look up capabilities
  • Amount of order history stored
  • Inability to remove items from platform while setting a duration for the removal of said items.
  • Lack of notification for larger orders being placed prior to print time.
  • Order tracking
  • Refund capabilities
  • Third party/dispatch issue reports.
  • Ability to promptly resolve guest issues.
  • Ability to request redelivery for dispatch orders.
  • Simplicity in putting all orders in one platform.

Do you think Olo delivers good value for the price?

Not sure

Are you happy with Olo's feature set?

Yes

Did Olo live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Olo go as expected?

Yes

Would you buy Olo again?

Yes

MONKEY
Olo is a great tool in the restaurant field to track ordering proving refunds and submit complaints for 3rd party or dispatch issues in one simply platform. There are a few things which I mentioned previously that I feel would significantly improve the functionality and versatility of this tool.