Overall Satisfaction with Omnipresent
We use Omnipresent both as our PEO and our EOR in different locations across the globe. We have absolutely no complaints, in both instances it works well. The customer service and customer success managers answers any questions promptly, and our employees are happy. Moreover, they take care of everything, which eases a lot our administrative burden in HQ: we barely do anything else apart of paying their monthly invoice. On the other side, it can get a bit expensive if you have very few employees in different locations, as it is our case. I wish they had a better offer for companies in growth with a small but very distributed workforce.
- PEO
- EOR
- Customer service
- Pricing for companies with a small but very distributed workforce
- Customer service
- PEO
- EOR
- Eased administrative burden
Do you think Omnipresent delivers good value for the price?
Not sure
Are you happy with Omnipresent's feature set?
Yes
Did Omnipresent live up to sales and marketing promises?
Yes
Did implementation of Omnipresent go as expected?
Yes
Would you buy Omnipresent again?
Yes
Using Omnipresent
6 - CFO, HR, and the individual employees hired in EOR and PEO
1 - Mostly HR, and sometimes the CFO regarding salaries or payments
- Peo
- Eor
- Compliance
- None
Evaluating Omnipresent and Competitors
- Integration with Other Systems
- Ease of Use
- Other
We wanted a provider with both EOR and PEO who could support us in many different countries. We appreciated the ease of use and having one point of contact for all our international employees
I am not sure, I don't think the issues with customer service could have been assessed during selection. Maybe reading some reviews in here!
Omnipresent Implementation
- Implemented in-house
Not sure - Question does not apply to this provider
- Question doesn't apply
Omnipresent Training
- No Training
The app is very easy to use and requires no specific training apart of a small meeting
Configuring Omnipresent
Question doesn't apply
No - there is no facility to customize the interface
No - the product does not support adding custom code
Question doesn't apply
Omnipresent Support
Pros | Cons |
---|---|
Knowledgeable team Problems get solved Quick Initial Response | Poor followup Not kept informed Escalation required Difficult to get immediate help Support doesn't seem to care |
Omnipresent does not offer premium support, or at least it wasn't offered to us as a possibility
Honestly, no. This part has been challenging
Using Omnipresent
Pros | Cons |
---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- Employee onboarding for EOR
- Expenses
- None that I can think of
Omnipresent Reliability
Integrating Omnipresent
- Hibob
It was easy to achieve. It simply lists employees in the Omnipresent app
- API (e.g. SOAP or REST)
None really
Relationship with Omnipresent Group
We couldn't negotiate any terms
I do not
Upgrading Omnipresent
- We haven't upgraded
- Omnipresent doesn't offer upgrades