Item: Oracle Dyn Managed DNS
Rating: 9
Author: Verified User

Overall Satisfaction with Oracle Dyn Managed DNS

Use Cases and Deployment Scope

Oracle Dyn Managed DNS is used across our entire organization to provide high availability for our domains, servers, as well as disaster recovery (Traffic Director). This way our domains never go down, our servers can failover, and services remain highly accessible to clients, prospects, and employees via the internet.

Pros and Cons

Pros

It Just Works - We've tried several other solutions including running our own DNS and at the end of it all we found that you get what you pay for when it comes to DNS. Oracle Dyn Managed DNS works right out of the box.
4 Name Servers - It is really nice having 4 name severs at our disposal instead of the traditional 2.
Extra Click to Publish - All changes made to a record need to be reviewed and officially "Published" in order to stick. This is quite helpful as I can't tell you how many times mistakes were made upon initial data entry.

Cons

Price - Oracle Dyn Managed DNS is on the upper end of price when compared to other solutions. While there is nothing wrong with a premium price for a premium service, we are just talking about DNS.
Traffic Director is a bit clunky to setup and get going. It requires that you spend time with their technical team to understand. This should be more intuitive.
False Positives with Downtime probes - There are several instances when a probe for detecting downtime experienced issues sending constant "Down" and "Up" signals. Its annoying, but not impactful.

Return on Investment

Uptime - Our uptime has absolutely increased since switching to Oracle Dyn Managed DNS years ago. We can sleep well at night knowing that we can control traffic when a server fails.
Less resources on administration - Using an enterprise platform means that it is easy for us to make modifications or changes to the records (which we do with some uncanny frequency)

Alternatives Considered

CloudFlare

Oracle Dyn Managed DNS is an enterprise solution for when speed and high availability combined with a lot of records/domains is important. It stacks up against the competition well in that regard. Others have a pretty and more intuitive interface and better pricing packages. We chose Oracle Dyn Managed DNS because we were tired of changing DNS providers and because we use other Oracle and Dyn products.

Support Rating

The issues have been few and far between. We do not pay for the top notch support which involves being able to call a human. That means we use their ticket / email to troubleshoot any issues. The support is what you would expect from an email / ticket system. Adequate, but I'd prefer to be able to call someone.

Usability

The interface is slightly dated and could be made more friendly. Other providers are slightly more modern in this area, which does mean the initial learning curve is higher, but once you know how Oracle Dyn Managed DNS denotes things and how the workflow goes, using the system then becomes a snap.

Likelihood to Recommend

If you've tried self hosting your DNS or other cheaper solutions and found yourself still lacking in performance and / or uptime, then you should check out Oracle Dyn Managed DNS. This is an enterprise solution and there are better solutions for small (from a domain or record perspective) organizations or hobbyists.

Comments

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Kevin Armstrong
(Vendor Representative) commented 6 years ago
Hi- My name is Kevin Armstrong and I am the Director of Customer Success here at Oracle Dyn. Thank you very much for the great review and feedback! I love to hear customers say "It just works" ! I would be very interested in chatting about your comment regarding false positives and Traffic Director. Would you be open to a quick call so I can get some additional information that I can pass along to our product team? If so, please email me kevin.d.armstrong at Oracle.com. Thanks again!