Item: Paycor
Rating: 1
Author: Verified User

Use Cases and Deployment Scope

Paycor is our HRIS system that we use to; process payroll; performance reviews, employee document repository; applicant tracking system; onboarding; engagement surveys; reporting; time and attendance and scheduling.

Pros and Cons

ATS to onboarding
Performance management

Customer Service and case management
Implementation and training
Project management and not rolling out new products without thorough testing
Reporting
Time and attendance
Task management and automation
Integration with 3rd party vendors like 401k and benefit brokers

Key Insights

Do you think Paycor delivers good value for the price?

Are you happy with Paycor's feature set?

Did Paycor live up to sales and marketing promises?

Did implementation of Paycor go as expected?

Would you buy Paycor again?

Return on Investment

Inaccurate reporting
Increased manual processes and human capital needed to manage

Time Savings with Paycor

Our HR and/or payroll team is spending more time than we did previously due to Paycor.

Usability

In my opinion, navigation Is horrible

Alternatives Considered

We selected Paycor to move away from the PEO model. While we are happy to be out from under a PEO, we feel sales over promised and Paycor under delivered. It has been a very frustrating process and we will be migrating elsewhere after 2+ years of issues and failed promises.

Other Software Used

Employee Navigator, Unanet

Likelihood to Recommend

In my experierience, implementation is horrific with little assistance and project management ownership. Customer service is lacking and there is no real ability to track the progress of open cases, questions, etc. This product is not appropriate for a company who does not have a fully staffed HR/Payroll department.

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Kaitlyn Blount
(Vendor Representative) commented a year ago
Thank you for taking the time to share your feedback and experiences with Paycor. I'm sorry to hear that you have had a negative experience with our HRIS system and that it did not meet your expectations. We take all feedback seriously and are committed to continuously improving our product and services to better meet the needs of our customers. It appears that there were some issues with the implementation process and that the system has not been delivering the expected return on investment, with increased manual processes and human capital needed to manage. Additionally, it seems that the navigation and usability of the system was not to your satisfaction. We would like to take the opportunity to apologize for any inconvenience caused and would like to see if there is anything we can do to help address your concerns. If you would like to discuss your experience further, please feel free to reach out to our customer service team to schedule a call.

Paycor over promises and under delivers

Modules Used

Overall Satisfaction with Paycor