Paycor over promises and under delivers
February 06, 2023

Paycor over promises and under delivers

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Modules Used

  • HR, Benefits Administration & ACA
  • Recruiting & ATS
  • Onboarding Software
  • Scheduling
  • Time & Attendance
  • Payroll & Tax Software
  • Reporting & Analytics
  • Pulse

Overall Satisfaction with Paycor

Paycor is our HRIS system that we use to; process payroll; performance reviews, employee document repository; applicant tracking system; onboarding; engagement surveys; reporting; time and attendance and scheduling.

Pros

  • ATS to onboarding
  • Performance management

Cons

  • Customer Service and case management
  • Implementation and training
  • Project management and not rolling out new products without thorough testing
  • Reporting
  • Time and attendance
  • Task management and automation
  • Integration with 3rd party vendors like 401k and benefit brokers

Do you think Paycor delivers good value for the price?

No

Are you happy with Paycor's feature set?

No

Did Paycor live up to sales and marketing promises?

No

Did implementation of Paycor go as expected?

No

Would you buy Paycor again?

No

  • Inaccurate reporting
  • Increased manual processes and human capital needed to manage
Our HR and/or payroll team is spending more time than we did previously due to Paycor.
In my opinion, navigation Is horrible
We selected Paycor to move away from the PEO model. While we are happy to be out from under a PEO, we feel sales over promised and Paycor under delivered. It has been a very frustrating process and we will be migrating elsewhere after 2+ years of issues and failed promises.
In my experierience, implementation is horrific with little assistance and project management ownership. Customer service is lacking and there is no real ability to track the progress of open cases, questions, etc. This product is not appropriate for a company who does not have a fully staffed HR/Payroll department.

Paycor Feature Ratings

Payroll Management
2.6
Pay calculation
1
Off-cycle/On-Demand payment
7
Benefit plan administration
Not Rated
Direct deposit files
1
Salary revision and increment management
3
Reimbursement management
1

Comments

  • Kaitlyn Blount | TrustRadius Reviewer
    Kaitlyn Blount
    (Vendor Representative) commented 3 years ago
    Thank you for taking the time to share your feedback and experiences with Paycor. I'm sorry to hear that you have had a negative experience with our HRIS system and that it did not meet your expectations. We take all feedback seriously and are committed to continuously improving our product and services to better meet the needs of our customers. It appears that there were some issues with the implementation process and that the system has not been delivering the expected return on investment, with increased manual processes and human capital needed to manage. Additionally, it seems that the navigation and usability of the system was not to your satisfaction. We would like to take the opportunity to apologize for any inconvenience caused and would like to see if there is anything we can do to help address your concerns. If you would like to discuss your experience further, please feel free to reach out to our customer service team to schedule a call.

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