My Playvox review
September 10, 2021

My Playvox review

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Playvox

Basically, the entire Customer Service and Service Quality areas uses the platform.
Playvox helps us with training sessions, publication of results and relevant articles, etc.
It is essential in my daily work. Playvox has improved the customer experience service across the whole company.
With the platform, we have a more direct contact that streamlined the relationship with the Quality area.

  • Article publishing.
  • Announcements.
  • Training and testing sessions.
  • Design.
  • User experience (kind of hard to use).
  • Social network with few features.
  • Improved the quality of customer service.
  • Facilitated the search for important articles.
  • It has become an important platform for making announcements.
Slack is more dynamic for contact between employees. It's also a great platform for publishing press releases.
Despite that, Playvox is way more organized. Searching for important things is pretty much easier.
Slack's design is more attractive, but Playvox has many more functions. With Playvox, we are able to do training sessions, dynamically show results and create important articles. With Slack it is not possible.

Do you think Playvox delivers good value for the price?

Not sure

Are you happy with Playvox's feature set?


Did Playvox live up to sales and marketing promises?


Did implementation of Playvox go as expected?


Would you buy Playvox again?


Playvox is widely used for publishing articles that help with customer service. The platform is also well used for important daily communications. The Customer Service Quality team also used Playvox to help improve customer service. It is a direct channel between the areas of the company.

Playvox is not much used as an internal social network. I believe it could have that function.