Playvox Review
November 25, 2021
Playvox Review

Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Playvox
Our company uses Playvox to calculate the quality accuracy of our agents as the company uses the Playvox to detect the quality of every person and also for every team separately. Not only that, but we can detect the overall quality of the company as all employees using the Playvox the agents to know their scores: Team Leaders to detect the quality of their team and also to make the coaching for their team as each Team leaders detect the weak points of their agent and make coaching through the Playvox to coach and help the agents to be good.
- mentoring the agents
- coaching
- calibration
- analysis
- delay when we open the transaction
- we can not delate the case after mentor it
- oto fail
- Notification for new playvox result or calibration results and connecting it with a business mail
- correcting the mistake
- Gives immediate results
- It is very simple to use
Playvox is a particularly good platform for housing/performing multiple types of Quality Analysis types/projects in one single location. It is very intuitive to use in either the Agent or Analyst modes that I have had the opportunity to use to date. The layout and aesthetics of this platform are pleasing to the eye and are not jarring, as other similar platforms with poor design tend to be. The knowledge base part is pretty cool. There, I have access to courses given and important information. The library part is also very useful to quickly access important information that needs to be passed on to customers. so I believe that Playvox services are necessary for a business environment where you need to constantly teach employees about new procedures, give tips on how to improve their work, and where they are making mistakes. Because it is a complete site where all the tools are easy to use and understand.
Do you think Playvox delivers good value for the price?
Yes
Are you happy with Playvox's feature set?
Yes
Did Playvox live up to sales and marketing promises?
Yes
Did implementation of Playvox go as expected?
I wasn't involved with the implementation phase
Would you buy Playvox again?
Yes