super smart site
December 27, 2021

super smart site

mohamed khalifa | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Playvox

use it on monitoring agents and giving them [coaching] and we use it to improve agents skills and He fixes the errors of agents and develops skills and through Playvox we send the errors of an agent so that he can learn the next time when they encounter the same problem, how to do it by me to solve it
  • Rating Agents
  • Learn Agent Mistakes
  • Skill improvement
  • There is no nationality identification
  • There are not many languages
  • No conversations
  • reduce errors
  • Raising the level of the company's employees
  • Do an excellent service
smart sheet, Slack, and identituiQ. Playvox is easy and smooth to use and explains errors easily. I have used Playvox because it explains errors in detail and clarifies the problems facing workers and ease of clarifying the problem to avoid it again and the ease of sending the right information and the ease of workers knowing about mistakes Playvox is easy and smooth to use and explains errors easily. I have used Playvox because it explains errors in detail and clarifies the problems facing workers and ease of clarifying the problem to avoid it again and the ease of sending the right information and the ease of workers knowing about mistakes

Do you think Playvox delivers good value for the price?

Yes

Are you happy with Playvox's feature set?

Yes

Did Playvox live up to sales and marketing promises?

Yes

Did implementation of Playvox go as expected?

Yes

Would you buy Playvox again?

Yes

Playvox helps us in our organization to maintain the level of quality by knowing the mistakes of each employee and assigning special training to him by a manager, which helps us to maintain quality in our organization and not to repeat mistakes and to provide an excellent service and by evaluating the employees we realize who deserves a promotion and Who deserves to be trained? All this we know through Playvox