Overall Satisfaction with Playvox
we use Playvox to ensure Performance Management, Coaching, Learning, the opinion of the customer, and Quality Assurance as it focused on the agent mistake the business-critical and the nonbusiness critical one, also it's focused on customer critical and no customer critical and the good thing that's we can always dispute the result as it's not Inevitable. it's considered a tool that is useful to all parts of the agent and customer and the leaders and the quality themselves as it has a quick solution and automated to all the issues.
- improve the quality
- do a coaching lesson
- learning our mistake
- Dispute the result
- increase the knowledge
- make a courses
- improve the Precision
- improve the quality and performance on all business
- improve the production of the company
- makes alot of qualification better
as Playvox is more simple and had ease of use and implementation. and I would say being able to troubleshoot. Like calling your own line from any other product. so Playvox also has no bugs or issues it just has only issues on multiple requests as you have to refresh much time to the page to appear.
Do you think Playvox delivers good value for the price?
Are you happy with Playvox's feature set?
Did Playvox live up to sales and marketing promises?
Did implementation of Playvox go as expected?
Would you buy Playvox again?
when I get multiple zeros in my quality result I was upset but I learn a lot and improved a lot than I could despite some of the results that can be discussed and get it back with fill 100% also I try to use it myself as I could be better in monitoring the chat and my own performance. I didn't think that's there was a time that Playvox was less appropriate