Benefits of playvox for small businesses
Updated January 08, 2022
Benefits of playvox for small businesses
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Playvox
Playvox is being used for the QA needs of the company that I work for. We have created several QA forms that we use to evaluate our Associates and we have created workloads that we assign to each QA Analyst for better distribution. We generally use it to ensure our company guidelines are being followed by our Associates, so we have the forms set up in a way that will assign them a score based on how closely they were followed.
- Creative problem-solving
- Effective communication skills
- Optimistic
- Monitoring Interactions
- Deliver Feedback, Coaching And Training
- Understanding the Company Values and Mission
- Team Leaders
- Managers
- Conclusion
Recent surveys confirm that almost 40% of companies prefer to buy integrated workforce solutions from their contact center provider, as opposed to buying from independent vendors. Customer experience technologies exist in an interconnected ecosystem, and customers want unified solutions that seamlessly exchange information and deliver incremental value beyond the sum of the parts Playvox and Dial pad have integrated their industry-leading workforce engagement management (WEM) tools and contact center solutions to deliver a unified offering that helps businesses improve both agent and customer
Do you think Playvox delivers good value for the price?
Yes
Are you happy with Playvox's feature set?
Yes
Did Playvox live up to sales and marketing promises?
Yes
Did implementation of Playvox go as expected?
Yes
Would you buy Playvox again?
Yes