Terrible experience with Podium

I intended to use it to get reviews for my two e-commerce websites. I scheduled an appointment to get started. I asked a question about using it for both websites, and the person never got back to me. I asked the sales representative to help and got no help. In my experience, I received nothing from the service and still paid. In my experience, I have called four times asking for a refund and never got a response. I feel this is a terrible company.