Call platform for omnichannel experience
December 22, 2022
Call platform for omnichannel experience
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Premier Contact Point
As we transformed Call Centre into Customer Care, we need a telephony platform to empower the agents to be able to interact with our customers in the frictionless experience. To have the flexibility to allow agents to work on various network, fixed lines, mobile, internet calling and Premier Contact Point offerings address our needs perfectly!
- Customer focus and attention to details
- Superior infrastructure for quality conversation with customers
- Easy to use
- Functionalities that fit the agents needs
- UI can be improved to meet the industry changes
- Superior Call Quality
- Flexible Call routing
- Ease to use
- Ease to use - reduce agent handling
- Affordable plans to suit organisation needs
Do you think Premier Contact Point delivers good value for the price?
Yes
Are you happy with Premier Contact Point's feature set?
Yes
Did Premier Contact Point live up to sales and marketing promises?
Yes
Did implementation of Premier Contact Point go as expected?
Yes
Would you buy Premier Contact Point again?
Yes