Like the Tidy Bowl Man, works so you don't have to.
Updated December 10, 2020
Like the Tidy Bowl Man, works so you don't have to.
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Proofpoint Email Protection
Proofpoint is our email gateway protecting all inbound and outbound email users. We use it for spam, imposter, and threat remediation.
- Implementation was the best I have ever encountered. They reviewed every switch, setting, and their implication during a half dozen sessions. This allowed me to almost achieve a set it and forget it installation which has lasted years.
- Their periodic reviews are helpful as well as this is a deep product and you need to stay current.
- And of course why we bought it, Proofpoint has contributed to stopping malware infections. We have not had an infection since it was installed!
- I have a few issues with their support. First, it is an external site so you must go there and login to request assistance. This is inconvenient, especially with 2 sets of credentials. Second, no phone support until/unless you put in the ticket. I get the point, but sometimes time is of the essence. Third, as with many companies, sometimes you get into a ping pong 'battle of the SysAdmin wits'. I think their personality is that they like toying with you. In other words, multiple question and answers back and forth unless/until you call. I would expect they pick up the phone and call after the first question, so I do.
- Getting to know the product is challenging, but this is only if you don't use it daily and because it is so deep of a product. Not a negative, just a fact.
- Can't really measure it but not having infections, ransomware, or breaches is priceless.