Overall Satisfaction
I use PMAPS as a knowledge base, a keeper, of proposal responses. It is my main resource for answering questions from prospects as well as a project tracker. I am able to track the attributes of the RFP, along with which document that particular response was used. I am the only user, but product questions from inside sales and the CRM team enable me to provide a quick response that reflected our corporate messaging.
- The Keyword Search feature keeps me from remembering "What category did I put that response in?". Typing in one or two words or the full sentence really helps me to quickly track down the response I am looking to use. Extremely helpful and gets me to the data in a blink.
- The insert option gives you several ways to get the content you found into your response. I absolutely love the fact the I can select part of a record and copy and paste it into my document. This allows great flexibility in creating a custom response while using a strong foundation.
- I use main dashboard page as my project tracker. Everything that I work on that pulls content from company, product, support, and implementation categories, get's listed here. I have one source that stores all my approved content and I don't worry if the text is still valid, the expiration date feature lets me know when to have my content re-approved.
- Tracking the response feature is a huge time-saver. When you add a new answer to the system, you can identify which proposal the answer was used in, which helps me to find past proposal documents that use a similar line of questioning quicker, enabling me to re-purpose content, quicker, enabling me to finish my response quicker.
- Inserting new content is time consuming. Adding one question and response is not, but when you have 20 new responses to add, and adding each one individually takes too much of my time.
- Since I began using PMAPS, my efficiency has increased as well as accuracy. Overtime, I saw a steady increase in being shortlisted.
- With over 2000 records of consist messaging, I am confident of the content I am using. I have greatly reduced the amount of time I spend in verifying the accuracy of the response and getting SME approval.
PAMPS was the first and only content management system I have used. There is no need to look at the competition. I have been very successful using it and it has been successful in meeting my expectations. And when I am lost or confused, one call or email to the PMAPS support team puts me back on the right path.