Not recommend
April 29, 2023
Not recommend
Score 1 out of 10
Vetted Review
Verified User
Modules Used
- Qualtrics 360
Overall Satisfaction with Qualtrics CoreXM
I am highly disappointed with this tool. I saw a lot of bugs, lack of flexibility and awful UX as administrator. The support was not much of a help either as there are not many smart options to manipulate incoming data to Qualtrics. Reporting is absurd in my opinion. Trying to figure out why Qualtrics decides to do something to the data is a dead end. Very hard to use both from devs and sys admins. Not to mention the average responsible company guy that they would put in charge to manage these surveys. Most definitely wouldn't recommend. I've used much easier tools that can do pretty much the same.
- Has nice email visualizations
- Receiving data from other software
- Ability to manipulate data within Qualtrics (other than one by one manually)
- Better UX for admins. Currently although nice in looks, it's very much not intuitive and complex to manage surveys.
- If some data is missing, it's absolutely unclear how Qualtrics decides to populate it with random staff.
- The Qualtrics implementation exceeded its budget three times.
Do you think Qualtrics XM for Strategy and Research delivers good value for the price?
No
Are you happy with Qualtrics XM for Strategy and Research's feature set?
No
Did Qualtrics XM for Strategy and Research live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Qualtrics XM for Strategy and Research go as expected?
No
Would you buy Qualtrics XM for Strategy and Research again?
No