A tool that saves time and is fun to use.
December 10, 2019

A tool that saves time and is fun to use.

Darius Savickas | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Quantum Metric

Quantum Metric is widely used in my organization and my team uses it daily to help address customer issues and improve their experience.

Pros

  • Plenty of information is provided in the tool when viewing sessions.
  • It's clear and easy to use.
  • A vast array of filter options are available to locate specific sessions.

Cons

  • Sometimes video replays are not capturing all visual data.
  • It helps to solve customer issues faster.
  • It helps to find unreported bugs.
  • Less information is needed from the customer side regarding his/her issue.
Quantum Metric lets you see the customer journey as they see it, instead of logs and graphs.
We haven't engaged in any issues that would require support.

Do you think Quantum Metric delivers good value for the price?

Yes

Are you happy with Quantum Metric's feature set?

Yes

Did Quantum Metric live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Quantum Metric go as expected?

I wasn't involved with the implementation phase

Would you buy Quantum Metric again?

Yes

When searching for bugs or issues, it is easier and more efficient to search for specific scenarios made by multiple users instead of manually repeating the same task.

Comments

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