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Horrible customer Relations
January 30, 2024

Horrible customer Relations

Hamid Kantara, D.C., CFMP | TrustRadius Reviewer
Score 2 out of 10
Vetted Review
Verified User

Overall Satisfaction with QuickBooks Online

QuickBooks Online failed to upload a specific time range. In our experience, we attempted multiple calls to QuickBooks Online help desk to get support and instead of giving us answers they tried to sell us products. On the 3rd call to QuickBooks Online, we asked for a manager and they absolutely REFUSED to elevate our case. Their answer is it "goes against our protocol." In my opinion, in what world do you deny a customer an opportunity to speak to a manager? We have been with QuickBooks Online for over 10 years. I think that is insane.
  • Basic reconciliations
  • Customer Service needs
  • In my opinion, stop selling products when someone is calling for support
In my opinion, QuickBooks has become one of those too big to fail company and they obviously do not care about their customer relations. I think, to refuse a customer an opportunity to talk to a manager when facing multiple issues with the representatives themselves is ridiculous. A Customer should feel safe going to a manager when it is needed.