Review RidderIQ
April 05, 2024
Review RidderIQ
Score 5 out of 10
Vetted Review
Verified User
Overall Satisfaction with Ridder iQ
I'm the administrator user of Ridder IQ and we use Ridder IQ for our complete business
- Flexibel software
- Account manager
- Trouble shooting/call center is worthless. In the past we had a question and this will be solved. Now we have a question and we are called back a couple of days later and very often they can solve it but are not allowed to solve it and you need to pay for a consultant
- Pricing is very high, for every stupid things we need to pay the top price
- Information is not always good. We bought a new system and wanted to install this (Kronos). Asked several times to have some information about the installation. I received nothing and the asnwer was that we needed a consultant (read we need to pay). At the end I solved it by myself and that was rather easy.
- In Ridder you can do a lot, but people only use what they have learned.
- When I read the previous questions I'm very curious is this all possible in Ridder? Because some part I don't know this.
We use scansys for automating the invoices and this works great.
Do you think Ridder iQ delivers good value for the price?
Not sure
Are you happy with Ridder iQ's feature set?
No
Did Ridder iQ live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Ridder iQ go as expected?
I wasn't involved with the implementation phase
Would you buy Ridder iQ again?
No