Rimini Street Review
February 09, 2023
Rimini Street Review
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Rimini Street
- Customer support / Help desk
The Rimini Street perfectly manages problems using next approach:
1) they understand business process and requirements appeared during process execution
2) they are very good familiar with original software functionality, in addition they aware about custom developments and their impact on processes
3) they rout an issue to most applicable analyst to speed up issue solving.
Example: we faced unexpected behavior during the night process. they understand the problem and point to custom program and advised which setup impacts on received result.
1) they understand business process and requirements appeared during process execution
2) they are very good familiar with original software functionality, in addition they aware about custom developments and their impact on processes
3) they rout an issue to most applicable analyst to speed up issue solving.
Example: we faced unexpected behavior during the night process. they understand the problem and point to custom program and advised which setup impacts on received result.
- review and clarify an issue
- conduct a meeting to share and elaborate an action plan
- documenting each case
- all my cases where excellent treated, from this point of view I have nothing to improve
question is above my competence, I have no answer