Item: RingEX
Rating: 7
Author: Rezella McDonald

Use Cases and Deployment Scope

Business

Pros and Cons

Assist with phone set up

Tecnical Updates
CSR Knowledge
CSR English comprehension

Return on Investment

Reasonable costs
CSR try there best to assist, sometimes need more training
Great features for the cost
There updates sometimes causes issues with the current settings being kicked off/changed/omitted

Unified Communications Solution

I don't really have major issues. It's a good product. They just need better technical, so changes are made to the original setup when activating the service. What ever happens on the back end is sometimes changing the features, or routing setup.

Key Insights

Do you think RingEX delivers good value for the price?

Yes

Are you happy with RingEX's feature set?

Did RingEX live up to sales and marketing promises?

Yes

Did implementation of RingEX go as expected?

Would you buy RingEX again?

Yes

Likelihood to Recommend

Well, RingEX has great features for a reasonable price. The Desktop/app & Mobile App, when having (2) options are great but the updates activity on both do not always update streamlined. The meeting features are great except sometimes when I send a client an invite it will request they sign up, when they should be able to just click the browser and access without difficulty. Why this happens sometimes I don't know. Call hang up. I've been on a call, and it will just disconnect. This only happened 2x. Features, somehow my features just stop working like I never had them, call screening, automated assistant, and the calls ringing to the RingEX app. Instead, it would ring my phone directly,

RingEX experience

Overall Satisfaction with RingEX