Problems and no Support

Time Off policies are confusing to setup and don't work as expected. We've particularly had issues with long-term leave interacting incorrectly with accrued PTO - such that employees on long-term leave had their PTO automatically adjusted incorrectly and we had to resort to complicated manual calculations to determine the correct amount. When we reached out for support around this we never got an answer as to why the system had done the automated adjustment it had done and no advice on how to prevent it from happening again in the future, despite multiple efforts to follow up with them.

Performance Reviews are confusing, with many different components housed in different areas but all controlled by the same configuration settings. On the dashboard the Self-Reviews and Peer Reviews look almost exactly the same and HR is constantly having to retrain and help users to complete their reviews.

Their support is basically non-existent. Support staff will reply to chat or email, but don't offer any assistance beyond restating what is in the help documentation, which isn't helpful. When real issues arise, such as a system glitch that wiped out the vacation accrual for all staff, they just respond that 'engineering will look into it' without communicating an ETA, or explaining what the problem is.