Item: Sage Intacct
Rating: 8
Author: Joshua Squire

Use Cases and Deployment Scope

Sage Intacct is used within our organization to post all invoices, manage the general ledger, and track customer information. It addresses the business need for a secure place to house all financial information. Sage Intacct has been instrumental in providing quick information to necessary stakeholders within the company, and provides tools to effectively solve customer concerns.

Pros and Cons

Sage Intacct makes working with customers easy
Sage Intacct has a user friendly layout
Sage Intacct accesses information quickly, and rarely has outages

Sage intacct can make it tricky to set up user profiles
Sage Intacct is slow to respond to immediate needs, taking days/weeks at times to solve problems or get someone on the phone to address your concern.
Sage Intacct caps your report lines to 25,000 rows, and it not sustainable for large reporting.

Return on Investment

Sage Intacct has been somewhat helpful when attempting to help us automate our billing process
Sage Intacct has helped the business tackle collections with ease
Sage Intacct has helped us adapt billing through multiple currencies, allowing for the ability to expand.

Sage Intacct Configuration

I was not involved in configuring the Sage Intacct system. I believe the company was able to configure Sage Intacct on their own, but some help from the vendor may have been required. By the time I had come to the team Sage Intacct was already in use, so I don't have the experience to speak well to this point.

Key Insights

Do you think Sage Intacct delivers good value for the price?

Yes

Are you happy with Sage Intacct's feature set?

Yes

Did Sage Intacct live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Sage Intacct go as expected?

I wasn't involved with the implementation phase

Would you buy Sage Intacct again?

Yes

Other Software Used

Salesforce CPQ, Versapay, SAP Concur

Likelihood to Recommend

Sage Intacct has scaled well with our small business. It has addressed many of the main areas of concern regarding financials for our company, but lacks the ability to both scale with a large business (due to reporting cutoffs) and address specific concerns (slow customer support). I have been very impressed with how user friendly Sage Intacct is however, providing a unique way to interact with customers and provide them the information necessary to feel comfortable with our handling of their invoice history. Overall I think Sage Intacct has been a great resource, there's just a few things (listed above) that keep it from the top tier.

Sage Intacct does really well, just a few flaws

Overall Satisfaction with Sage Intacct