Item: Salesforce Sales Cloud
Rating: 9
Author: Verified User

Use Cases and Deployment Scope

I am using Salesforce.com to create the leads and good prospects for our sales team. Being as a Research Analyst I have to search the leads and maintain the data and update the profile on Salesforce. It is very helpful and helps us to identify the duplicate leads and we can easily merge if any duplication found on Salesforce. Dashboard creation on Salesforce.com is quite easy and easy to understand. Me and my team can prepare the reports on Salesforce in a quick manner and I can say it is very useful for us and helps our research team and Business development team to pitch their clients by using Salesforce.

Pros and Cons

I am very impressed with Salesforce dashboard. It's dashboard provide clear vision of our findings and helps our organization to achieve our goals.
Report creation is very easy and easy to learn for new joiners as well.
We can pull reports from Salesforce in a very asy manner and can do analysis as per our management requirements.
It helps and improve our team in decision making process.

It's configuration and setup is complex or I can say it is time consuming otherwise I liked this very much.

Return on Investment

When we have started using this this Salesforce helps our oraganisation to increase our sales and makes new clients
It also help our business development team to pitch new clients and create new opportunities for our organization
Because of this we are meeting our target

Scalability

I really say thi sis one of the best platform to create leads/prospects and maintain the database very efficiently and effectively. Anyone which have access can check the details of their accounts and create their own pipeline for their opportunities. Contact creation for executives is very easy and interface is very impressive. We can easily edit and modify the interface as per our requirement.

Customer Data Management

In Salesforce we can create and maintain our customers data and it is accessible easily. If any opportunity comes and we can create a pipeline for our opportunities clients and pitch them for our business development purpose via sending email campaigns or directly contact them. With regular maintenance and pitching we have created so many new clients beacuse of this salesforce.com platform and it helps us to increase our profits as well.

Key Insights

Do you think Salesforce Sales Cloud delivers good value for the price?

Yes

Are you happy with Salesforce Sales Cloud's feature set?

Yes

Did Salesforce Sales Cloud live up to sales and marketing promises?

Yes

Did implementation of Salesforce Sales Cloud go as expected?

Yes

Would you buy Salesforce Sales Cloud again?

Yes

Likelihood to Recommend

Salesforce.com is very useful for me and for my team. With the help of this we can create and generate leads and pitch them by sending them via email campaigns. It's user interface is customisable and we can customise as per our convience and requirements. We can generate 'n' number of reports for our analysis and create dashboard which can be accessible by anyone in our team. We can increase our sales and revenue by using this dashboard. Sometimes I felt that it's customer service is unresponsive and they replied after sending multiple follow ups rest is fine for us.

Great tool for Research and Sales Department

Software Version

Modules Used

Overall Satisfaction with Salesforce Sales Cloud