Salesforce- Helping Sales Originators Do Their Thing!
March 26, 2024

Salesforce- Helping Sales Originators Do Their Thing!

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

Professional

Modules Used

  • Partner Portal

Overall Satisfaction with Salesforce Sales Cloud

I am a mortgage broker and we utilize Salesforce as a loan origination tool. Now, I've seen various different iterations of salesforce being used and I am familiar with its ability to adapt to a certain business need so it wasn't a big surprise when we were able to do exactly what we needed it to do for our clients. From detailed notes, to a follow up system, a contact management, an automation marketing tool, all these pieces were addressed through Salesforce.
  • Personalized Fields
  • Accessible to multiple users
  • Easy to use
  • Developer may have too many fields in play, so if you don't have somebody who is new to it, they may be overwhelmed.
  • Although I do not pay for it, my company does the cost is high.
  • Customizable fields cannot be changed per user
  • Positive- creates my daily to-do list every morning - new leads come straight through this.
  • Negative- Cannot be shared with 3rd party vendors that I work with outside of our organization
I'm not familiar with this aspect of Salesforce as I have no control over the scalability.
It does give me a great view of each costumer's interaction, where they are, where they've been, preferences and goals which helps me identify quickly where I need to take that client in the sales cycle.

Do you think Salesforce Sales Cloud delivers good value for the price?

Yes

Are you happy with Salesforce Sales Cloud's feature set?

Yes

Did Salesforce Sales Cloud live up to sales and marketing promises?

Yes

Did implementation of Salesforce Sales Cloud go as expected?

Yes

Would you buy Salesforce Sales Cloud again?

Yes

Great for any origination systems, whether that's a mortgage business, car sales, or real estate. For my particluar example in the mortgage business, we can track our clients, input their info, agents, income, assets, marketing notes, emails sent, essentially everything needed to maintain a pipeline of customers.

Salesforce Sales Cloud Feature Ratings

Customer data management / contact management
10
Workflow management
7
Territory management
Not Rated
Opportunity management
10
Integration with email client (e.g., Outlook or Gmail)
8
Channel / partner relationship management
10
Lead management
10
Email marketing
10
Task management
7
Forecasting
Not Rated
Pipeline visualization
Not Rated
Customizable reports
Not Rated
Not Rated
Custom fields
Not Rated
Custom objects
Not Rated
Scripting environment
Not Rated
API for custom integration
Not Rated
Not Rated
Role-based user permissions
Not Rated
Single sign-on capability
Not Rated
Not Rated
Social data
Not Rated
Social engagement
Not Rated
Marketing automation
Not Rated
Compensation management
Not Rated
Not Rated