Item: Salesforce Service Cloud
Rating: 10
Author: Clara Mediavilla Rizzo

Use Cases and Deployment Scope

Salesforce Service Cloud is used all across the whole organization, from sales to customer service. Salesforce address all the daily needs that we face as a global organization. So, we can efficiently work without spending too much time on administrative/back-end tasks. That's how you can keep a more client-oriented mindset all across the company.

Pros and Cons

Create accounts.
Save contacts.
Edit information easily.

All good. Nothing to highlight.

Return on Investment

ROI
Sales growth
Renewal management

Alternatives Considered

SAP BPC (Business Planning and Consolidation)

Well, I worked with SAP in the past when I was in other companies. It was way more complex and not user-friendly. You had to take a lot of steps in order to accomplish simple tasks and not everyone could work at the same time in the same program. I would 100% recommend Salesforce Service Cloud before any other competitor.

Likelihood to Recommend

It is well suited for all the administrative tasks you need to register in a Sales/CRM/Marketing system so you can keep track from prospects, clients as companies and students particularly. Also, it is really well suited to add next steps or tasks to do for the future or for other colleagues from different teams. In that way, everyone is on the same page, and no one misses information when working on a global project.

Salesforce Service Cloud User Review - a fantastic user experience!

Software Version

Overall Satisfaction with Salesforce Service Cloud

Use Cases and Deployment Scope

Pros and Cons

Return on Investment

Alternatives Considered

Likelihood to Recommend

Salesforce Service Cloud Feature Ratings