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SalsaCRM can add some spice to your fundraising CRM life
Updated September 17, 2019

SalsaCRM can add some spice to your fundraising CRM life

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Salsa CRM

My agency uses SalsaCRM daily to record donations, to research donors, to run mailing lists, and to analyze data. The product is easy to use. When contacting customer support, they are quick to connect with you, don't talk over you in tech-speak, and genuinely want to help you use the product to the fullest ability. We saved money from our previous CRM by switching over to SalsaCRM and are still very happy with it.
  • Customer support - they don't talk in technical terms but in plain English. They get back to you quickly with a solution.
  • Cost - we saved money switching to it - $10,000 in the first three years.
  • Reporting is simple and easy to use. We get what we need in our reports.
  • I'd love to seem them add AI functionality to some of the repetitive tasks
  • Reduced costs
  • Reduced time for staff to get information out
  • We are able to keep all of our mailing information in one CRM
We chose Salsa CRM prior to Bloomerang coming into existence. We chose Salsa CRM over the two products (eTapestry wasn't part of Blackbaud at the time) due to costs, ease of use, and fitting into the needs we had within our own agency. We are happy with our choice and aren't second guessing it.
Their tech support is very good and I am very pleased with it. They speak in non-techie lingo for my non-techie staff just as easily as they speak techie to me (a techie). I appreciate their quick turn around in time to answer our questions and the follow up to make sure their answer(s) helped.

Do you think Salsa CRM delivers good value for the price?

Yes

Are you happy with Salsa CRM's feature set?

Yes

Did Salsa CRM live up to sales and marketing promises?

Yes

Did implementation of Salsa CRM go as expected?

Yes

Would you buy Salsa CRM again?

Yes

While my database size is considered medium-sized based on the number of constituents, I know of agencies with much smaller-sized donor bases and larger-sized donor bases that are equally as happy with it as I am. There are plenty of training tools, both on-demand and personalized training, for you to become familiar with the database.

We use the CRM to hold all of the addresses for our agency-wide mailings.

Using Salsa CRM

4 - Fundraising and IT.
When we do need tech support, it's easy to just email or call Salsa. They respond quickly in non-techie terms.
  • Mailing List
  • Call reports
  • Project Management
  • Relationships
  • I've seen others use it for case management
  • Communications
  • Wealth Screening
  • Matching Gifts
It suits all of our needs.

Using Salsa CRM

ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Reporting
  • Queries
  • Webintegration
  • None
Yes - The web interface is easy to use. The GUI is pleasant to view. We regularly use it to update data, import web donations, and run reports and queries.
You do not have to be a tech-savvy person to be able to use the CRM. Reporting is easy to do.