Item: SAP Customer Data Solutions
Rating: 8
Author: prem wathrey

Use Cases and Deployment Scope

To allocate tools such as consent marketing communication preferences and cookies that make it easy for us to better understand our customer needs and requirements.

Pros and Cons

tools such as consent marketing communication preferences and cookies
helps businesses better serve their customers by connecting many types of customer data, so as to deliver omni-channel experiences.
Includes SAP Customer Identity, SAP Customer Profile and the Identity add-on for B2B.

B2B add-on integration
Access for different users
Flexibility in data creation

Return on Investment

Automating processes
Building trusted, personalized customer relationships
Efficiently managing customer support, service requests, and service delivery processes

Overall, SAP CDS is a reliable platform that is available when you need it. However, as with any software platform, there may be occasional issues. SAP is committed to providing a high-availability service to its customers, and it works quickly to resolve any issues that may arise.

Alternatives Considered

Bloomreach Commerce Experience Cloud

Key Insights

Do you think SAP Customer Data Solutions delivers good value for the price?

Not sure

Are you happy with SAP Customer Data Solutions's feature set?

Yes

Did SAP Customer Data Solutions live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of SAP Customer Data Solutions go as expected?

I wasn't involved with the implementation phase

Would you buy SAP Customer Data Solutions again?

Yes

Other Software Used

Bloomreach Commerce Experience Cloud

Likelihood to Recommend

Understanding customer needs and requirements, Increasing conversion rates, Making better customer-centric business decisions,Personalizing customer engagement

A Powerful Tool for Customer Insights

Modules Used

Overall Satisfaction with SAP Customer Data Solutions